With PTT mobile devices, employees can route a customer's request to a specific employee - perhaps to the person in the stock room. Workers cannot afford to leave a customer waiting for assistance or spend 10 minutes sifting through the stockroom to find an item the customer is requesting. It's an employee's job to make every customer feel like the only one in the store, even during the busiest hours. Personalize the customer experienceįor shoppers, every employee that they interact with can profoundly impact their experience and the likelihood that they'll become a repeat customer. Not only are PTT devices easy to integrate, but they require very little training so teams can get up and running in a matter of minutes. Similarly, PTT devices can be used by cashiers to request assistance when the checkout line gets long, a price lookup, or notify their team when leaving for a lunch break. With a PTT device, the attendant can ask an employee in the stock room to bring out the item, which allows the attendant to remain available for other shoppers.
Say, for example, a customer in the fitting room requests a different size. With a PTT mobile device, employees can easily communicate in real-time with other workers around the store.
It's unrealistic to think that a cashier can greet every customer that walks in, run to the stockroom to check inventory, and answer the phone. To successfully operate a retail store, regardless of size, takes many different employees and management personnel. Modern voice-enabled devices have countless benefits for both front- and back-of-the-house retail applications, and they enable employees to work more efficiently and provide better customer service. Push-to-talk devices, which operate like a walkie-talkie, eliminate the need for workers to focus their attention in multiple places. Today, retailers of all sizes - from department stores to boutiques - are providing their employees with mobile devices that allow them to communicate with a simple touch of a button. The ability to stay connected and relay information in real-time is the difference between a completed purchase and a lost sale, at an immense scale. Brick-and-mortar environments can be especially challenging, with employees stationed in multiple places - from greeters at the door, to fitting room attendants, to cashiers and others managing in the inventory in the stock room. To successfully meet (and exceed) customer needs, efficient communication between store associates is essential. While the increased foot traffic is great for a retailer's bottom line, it can wreak havoc on sales associates if you don't give them appropriate tools to manage the many needs and requests of shoppers in real-time. Despite the e-commerce boom, numbers show shoppers still want the touch-and-feel experience of brick-and-mortar - recent data from the National Retail Federation found that nearly 80 percent of consumers primarily shop in traditional stores.